{"id":1288,"date":"2025-03-25T13:50:07","date_gmt":"2025-03-25T13:50:07","guid":{"rendered":"https:\/\/host-students.com\/?page_id=1288"},"modified":"2025-10-31T16:55:48","modified_gmt":"2025-10-31T16:55:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/host-students.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\t<style>\n\t.as-hero--block_dd1a80e3ef0146ab0c13d0457912e9f6 .as-media__masked .as-media__video-container,\n\t.as-hero--block_dd1a80e3ef0146ab0c13d0457912e9f6 .as-media__masked .as-media__masked-image {\n\t\tclip-path: url(\"#as-hero-mask-block_dd1a80e3ef0146ab0c13d0457912e9f6\");\n\t}\n\t<\/style>\n\n\t<div class=\" as-block as-hero alignfull as-block--has-mint-theme has-animated-icons as-block--has-sky-background as-hero--block_dd1a80e3ef0146ab0c13d0457912e9f6\" data-behaviour=\"home-hero\">\n\t\t<div class=\"as-hero__content as-has-background\">\t\n\t\t\t<div class=\"as-hero__container\">\n\t\t\t\t<div class=\"as-hero__text\">\n\t\t\t\t\t<div class=\"as-hero__heading-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"as-hero__heading \n\t\t\t\t\t\t\t\">FAQs<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"as-hero__subheading has-heading-3-font-size\"> <\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"as-hero__text-content\">\n\t\t\t\t\t\t\t<p>Got a question about living with Host student accommodation? You\u2019re in the right place. We\u2019ve gathered answers to the most common questions about booking, payments, contracts, and life in our UK student accommodation. Whether you\u2019re moving to London, Birmingham, Cardiff, or any of our other Host cities, you\u2019ll find clear, straightforward information to help make your move simple and stress-free.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"as-hero__media\">\n\t\t\t\t\t\t\t<div class=\"as-media as-media__masked as-media__masked--image as-media__masked--style-2\">\n\t\t\t<div class=\"svg-backing\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"612.89\" height=\"437.45\" viewBox=\"0 0 612.89 437.45\">\n\t<path d=\"M546.68,261.9c-4.4,43.97,63.48,88.39,34.33,127.2-28.66,38.15-105.48,40.06-165.16,46.96-48.53,5.6-94.8-7.16-143.62-11.3-50.39-4.27-113.89,13.52-147.96-13.44-35.02-27.71,11.99-75.16-7.76-109.77-23.63-41.43-103.53-59.08-113.73-103.24-11.21-48.51,11.94-101.93,57.89-138.44C108.34,22,181.24-.34,252.37,0c67.9.33,118.89,40.58,180.09,61.66,59.7,20.56,150.2,16.78,175.27,60.72,26.27,46.05-56.08,89.89-61.05,139.51Z\" fill=\"#19232D\" fill-rule=\"evenodd\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"as-media__3d-icon as-media__top-icon spinning-icon-top\" src=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/static\/v1\/images\/icons\/3d-icon-star.png\" \/>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t<picture>\n\t\t\t\t\t\t<source media=\"(min-width: 0px)\" srcset=\"https:\/\/host-students.com\/wp-content\/uploads\/2025\/02\/RP_SOU_SC_1920X1080_property-7-1206x876.jpg\">\n\t\t\t\t\t\t<!-- No source for mobile = no image loads -->\n\t\t\t\t\t\t<img class=\"as-media__masked-image\" \n\t\t\t\t\t\t\t\tsrc=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAAOw==\" \n\t\t\t\t\t\t\t\talt=\"\" \/>\n\t\t\t\t\t<\/picture>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<svg width=\"0\" height=\"0\" viewBox=\"0 0 613 432\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<defs>\n\t<clipPath 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class=\"as-svg-fill\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-heading-3-font-size\">Before You Book with Host Student Accommodation<\/h2>\n\n\n<div \nclass=\"wp-block-launchpad-blocks-accordion-group\" id=\"4285d7f6\" data-launchpad-accordion-group=\"\" data-is-multiple=\"false\">\n\t\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"20e63861\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"20e63861-panel\" data-state=\"open\" id=\"20e63861-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>How do I book a room with Host student living?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"20e63861-trigger\" id=\"20e63861-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>You can book your room online in just a few steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Visit <a href=\"http:\/\/www.host-students.com\">www.host-students.com<\/a> (you&#8217;re already here!)<\/li>\n\n\n\n<li>Head to the <a href=\"https:\/\/host-students.com\/locations\/\">locations<\/a> page and select your property, then choose your room type and fill in your details.<\/li>\n\n\n\n<li>You\u2019ll then sign your agreement and pay a small amount of advance rent to secure your booking.<\/li>\n<\/ol>\n\n\n\n<p>If you need help at any point, our friendly property teams are on hand to help, you can <a href=\"https:\/\/host-students.com\/contact\/\">contact<\/a> them by phone or email.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"45fdfcf9\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"45fdfcf9-panel\" data-state=\"open\" id=\"45fdfcf9-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Do I have to pay a deposit?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"45fdfcf9-trigger\" id=\"45fdfcf9-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Unlike shared housing, at Host students there\u2019s no deposit to pay. You\u2019ll just pay a small advance rent payment when booking. This isn&#8217;t an extra payment &#8211; it goes towards your first rent instalment (if you\u2019re paying in full) or your second rent instalment (if you are paying by instalment plan).<a id=\"_msocom_1\"><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"e8363496\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"e8363496-panel\" data-state=\"open\" id=\"e8363496-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I visit before booking?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"e8363496-trigger\" id=\"e8363496-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Of course! You can book a viewing online for all of our locations. Head to your chosen property and then complete the &#8216;book a viewing&#8217; form. And if you\u2019re further away, many of our properties have virtual tours available &#8211; so you can explore your future home from anywhere in the world and get a good feel for the space.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"8f62d16e\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"8f62d16e-panel\" data-state=\"open\" id=\"8f62d16e-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong><strong>I\u2019m under 18, can I live with Host?<\/strong><\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"8f62d16e-trigger\" id=\"8f62d16e-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Some of our properties can accept bookings from students aged 16 or 17, but this varies depending on the property and local regulations. <a href=\"https:\/\/host-students.com\/contact\/\">Contact<\/a> the property team at your chosen property directly and we\u2019ll talk you through the options.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"a5019a96\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"a5019a96-panel\" data-state=\"open\" id=\"a5019a96-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I book with friends?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"a5019a96-trigger\" id=\"a5019a96-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes! Absolutely. If you and your friends are booking at the same time, just let the property team know your preferences and we\u2019ll do our best to place you together &#8211; either in the same flat or on the same floor, depending on availability.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"aa589056\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"aa589056-panel\" data-state=\"open\" id=\"aa589056-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I live with my partner?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"aa589056-trigger\" id=\"aa589056-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes &#8211; some of our studio rooms are suitable for dual occupancy. You\u2019ll find this clearly stated on our website when browsing. There may be a small additional charge for a second occupant. Always check with the property team before booking.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"2d0d0177\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"2d0d0177-panel\" data-state=\"open\" id=\"2d0d0177-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Do you offer accessible accommodation?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"2d0d0177-trigger\" id=\"2d0d0177-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes, we do! Many of our properties offer accessible or adapted rooms suitable for students with mobility needs or other health requirements. We understand that not all accessibility needs necessarily mean needing a fully adapted room, so if you have a specific condition or accessibility need, let us know early so we can make sure the right support and room is available just for you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-heading-3-font-size\">Arriving and Moving In<\/h2>\n\n\n<div \nclass=\"wp-block-launchpad-blocks-accordion-group\" id=\"4fb99cb0\" data-launchpad-accordion-group=\"\" data-is-multiple=\"false\">\n\t\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"f926b311\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"f926b311-panel\" data-state=\"open\" id=\"f926b311-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>When is my move-in date and what should I bring?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"f926b311-trigger\" id=\"f926b311-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Your move-in date will be listed in your agreement, and we\u2019ll send you a move-in guide in advance. You\u2019ll need to bring your own bedding, towels, and kitchen items unless you\u2019ve ordered a pack from <a href=\"https:\/\/www.unikitout.com\/?partner=Host\">UniKitOut<\/a> (remember, you get 10% off with the code \u2018HOST10\u2019). We\u2019ll also let you know about ID requirements, arrival slots, where you can drop off and where you can park locally.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"83b139da\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"83b139da-panel\" data-state=\"open\" id=\"83b139da-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Will I get an inventory when I move in?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"83b139da-trigger\" id=\"83b139da-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes. You\u2019ll receive a detailed inventory showing the contents and condition of your room when you arrive via your <a href=\"https:\/\/host-students.com\/my-account\/\">Host portal<\/a>. It\u2019s important to check everything carefully and report any issues or discrepancies within the first 7 days. This helps avoid charges at the end of your stay.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"25071a77\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"25071a77-panel\" data-state=\"open\" id=\"25071a77-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What if something in my room is damaged or missing when I move in?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"25071a77-trigger\" id=\"25071a77-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Don\u2019t worry &#8211; just let us know. You can report issues using our <a href=\"https:\/\/host-students.com\/my-account\/\">online portal<\/a> or directly to the property team. We\u2019ll assess the problem and arrange repairs or replacements as needed. Our reception and maintenance team members are quick, friendly and happy to help.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"7049cb1a\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"7049cb1a-panel\" data-state=\"open\" id=\"7049cb1a-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I bring a bike?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"7049cb1a-trigger\" id=\"7049cb1a-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes! Most of our properties offer secure indoor or covered bike storage \u2013 we just ask that you bring your own lock and would advise that you arrange an appropriate level of insurance cover as bikes are stored entirely at the owner&#8217;s risk.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"9b721659\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"9b721659-panel\" data-state=\"open\" id=\"9b721659-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I bring a car?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"9b721659-trigger\" id=\"9b721659-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Most of our properties are required to be car free by planning. However, some locations offer limited car parking for an additional cost &#8211; you will see this listed as an amenity on the property webpage if it\u2019s available. If you need parking, check availability with the property team before you arrive.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"b913f272\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"b913f272-panel\" data-state=\"open\" id=\"b913f272-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I bring my pet?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"b913f272-trigger\" id=\"b913f272-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>To maintain a comfortable and hygienic living environment for all residents, pets are not permitted in our properties. However, in accordance with the Equality Act 2010, we will make reasonable adjustments to accommodate registered assistance animals where there is a legal requirement to do so. If you believe this applies to you, please get in touch with the property team to discuss the next steps and provide any relevant documentation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"355329d9\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"355329d9-panel\" data-state=\"open\" id=\"355329d9-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong><strong>Can I bring my own cooking equipment?<\/strong>\u00a0<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"355329d9-trigger\" id=\"355329d9-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We know everyone has their favourite kitchen gadgets, and you&#8217;re welcome to bring them with you &#8211; just be mindful of safety (any items you bring must have a CE Kitemark and be PAT tested) and how much power they use, especially in shared spaces. Deep fat fryers are not allowed under any circumstances, as they pose a serious fire risk.<\/p>\n\n\n\n<p>To avoid clutter (nobody needs seven slow cookers!), it\u2019s a good idea to chat with your flatmates and see what you can share. Some locations may already include certain kitchen equipment, while others might not &#8211; so check with your property team before buying or bringing anything extra.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"44806ed1\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"44806ed1-panel\" data-state=\"open\" id=\"44806ed1-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I bring a portable heater with me?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"44806ed1-trigger\" id=\"44806ed1-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Portable heaters aren\u2019t allowed in flats or bedrooms as they can overheat and pose a fire risk. If you\u2019re feeling cold or have any issues with heating, just speak to your property team &#8211; they\u2019re there to help and will make sure you\u2019re comfortable.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"b5476c93\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"b5476c93-panel\" data-state=\"open\" id=\"b5476c93-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I smoke in my flat or room?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"b5476c93-trigger\" id=\"b5476c93-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>No &#8211; smoking (including vaping and electronic cigarettes) isn\u2019t allowed inside any of our properties or in bedrooms. However, most of our properties have outdoor designated smoking areas. If you choose to smoke and there isn\u2019t a designated smoking area at your property, we ask that you do so outside of property, away from any entrances\/exits\/gates.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-heading-3-font-size\">Living at Host Students<\/h2>\n\n\n<div \nclass=\"wp-block-launchpad-blocks-accordion-group\" id=\"0c9824e5\" data-launchpad-accordion-group=\"\" data-is-multiple=\"false\">\n\t\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"1d8414eb\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"1d8414eb-panel\" data-state=\"open\" id=\"1d8414eb-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I receive parcels and post?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"1d8414eb-trigger\" id=\"1d8414eb-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes. Letters will be delivered to your room\u2019s mailbox. For parcels, most properties have a secure collection area, or the property team will sign for them. You\u2019ll be notified when something arrives, and you\u2019ll need ID to collect. Please ensure that you add your name and room number on all parcels.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"12a81469\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"12a81469-panel\" data-state=\"open\" id=\"12a81469-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I have overnight guests?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"12a81469-trigger\" id=\"12a81469-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes &#8211; guests are welcome for short visits, but we ask that they respect your flatmates and our property rules. If guests stay regularly or for longer periods, you may need to ask the property team for permission.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"9259c710\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"9259c710-panel\" data-state=\"open\" id=\"9259c710-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I swap rooms after I move in?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"9259c710-trigger\" id=\"9259c710-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>If you\u2019re unhappy with your room, please speak to the property team. If there\u2019s availability, we\u2019ll do our best to move you. Room swaps depend on demand and are usually easier to facilitate earlier in the year.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"9a8ed54f\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"9a8ed54f-panel\" data-state=\"open\" id=\"9a8ed54f-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I sublet my room?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"9a8ed54f-trigger\" id=\"9a8ed54f-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>No, subletting is not allowed under any circumstances. If you need to leave your agreement early, we may allow a tenancy transfer, but you\u2019ll need to find a replacement tenant and go through the proper process. Please speak to the property team for more information.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"72a532d5\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"72a532d5-panel\" data-state=\"open\" id=\"72a532d5-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I stay over the summer?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"72a532d5-trigger\" id=\"72a532d5-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Many of our properties offer summer stays or contract extensions. This can be useful if you\u2019re staying in the city for work, studies or travel. Availability varies &#8211; contact your property team early to arrange this.<\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"07cb17c4\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"07cb17c4-panel\" data-state=\"open\" id=\"07cb17c4-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I charge or store electric bikes, scooters or lithium battery-powered devices in my room?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"07cb17c4-trigger\" id=\"07cb17c4-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>No \u2013 for everyone\u2019s safety, electric bikes, e-scooters, and devices with large lithium batteries must not be brought inside, stored or charged anywhere in our properties. These batteries pose a serious fire risk if damaged, overcharged or used improperly.<\/p>\n\n\n\n<p>Because of this, we don\u2019t allow them in rooms, communal areas, stairwells or storage spaces. This includes all types of e-scooters and e-bikes &#8211; even if they\u2019re switched off.<\/p>\n\n\n\n<p>If you\u2019re unsure whether something is allowed, speak to your property team before bringing it in.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"8d9ea1dd\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"8d9ea1dd-panel\" data-state=\"open\" id=\"8d9ea1dd-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What if something in my room breaks?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"8d9ea1dd-trigger\" id=\"8d9ea1dd-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>You can report any issues quickly and easily through our <a href=\"https:\/\/host-students.com\/my-account\/\">online resident portal<\/a> or directly to reception. We aim to sort out maintenance problems as quickly as possible &#8211; typically within 24 to 48 hours.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"4e932342\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"4e932342-panel\" data-state=\"open\" id=\"4e932342-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What happens if I damage something in my room?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"4e932342-trigger\" id=\"4e932342-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We know accidents happen. If you cause damage, report it as soon as possible. Charges may apply depending on the severity, but we\u2019ll always explain costs before billing. Taking care of your space helps avoid unnecessary charges and we\u2019ll always charge a fair amount for a replacement item.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"b10d2377\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"b10d2377-panel\" data-state=\"open\" id=\"b10d2377-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What if I want to make a complaint?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"b10d2377-trigger\" id=\"b10d2377-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>If something\u2019s not right, talk to your property team first &#8211; they\u2019re usually the quickest way to sort things out. Still not resolved? You can make a formal complaint through our <a href=\"https:\/\/host-students.com\/complaints-policy\/\">complaints process<\/a>. It\u2019s simple, taken seriously, and we\u2019ll always aim to respond fairly.<\/p>\n\n\n\n<p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Support, Safety and Wellbeing<\/h2>\n\n\n<div \nclass=\"wp-block-launchpad-blocks-accordion-group\" id=\"1f8f43f6\" data-launchpad-accordion-group=\"\" data-is-multiple=\"false\">\n\t\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"2028d095\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"2028d095-panel\" data-state=\"open\" id=\"2028d095-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Are there staff on-site to help me?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"2028d095-trigger\" id=\"2028d095-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes \u2013 our property teams are on-site during the day, and most properties have 24\/7 emergency support too. From fixing things to just having someone to talk to, we\u2019re here for you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"cb9e3321\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"cb9e3321-panel\" data-state=\"open\" id=\"cb9e3321-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What security measures do you have in place?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"cb9e3321-trigger\" id=\"cb9e3321-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>All Host properties have secure key or fob access, CCTV in common areas and trained staff on-site at key times of day and night. We work closely with universities and local emergency services to keep our communities safe.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"ca141e37\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"ca141e37-panel\" data-state=\"open\" id=\"ca141e37-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What fire safety measures are in place?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"ca141e37-trigger\" id=\"ca141e37-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Every property follows strict regulations and protocols based on what is appropriate for their location. Our properties all have smoke alarms in rooms, addressable fire detection and alarm systems, and conduct regular fire drills throughout the year. You\u2019ll receive fire safety instructions during check-in; alongside helpful information provided on your <a href=\"https:\/\/host-students.com\/my-account\/\">online portal<\/a> and within your room itself.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"761e9e58\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"761e9e58-panel\" data-state=\"open\" id=\"761e9e58-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Is contents insurance included in my rent?<\/strong>\u00a0<\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"761e9e58-trigger\" id=\"761e9e58-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes &#8211; basic contents insurance is included. This usually covers items in your room from risks like theft or fire. You can upgrade to include laptops, phones, bikes and other valuables. Full details are provided when you move in, or you can see details <a href=\"https:\/\/host-students.com\/wp-content\/uploads\/2025\/10\/HOST_Insurance_cover_2025-2.pdf\">here.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"bf2c04b7\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"bf2c04b7-panel\" data-state=\"open\" id=\"bf2c04b7-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>I\u2019m part of the LGBTQ+ community, will I feel safe and supported at Host?<\/strong>\u00a0<\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"bf2c04b7-trigger\" id=\"bf2c04b7-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes. Host provides an inclusive and welcoming environment for all residents. We\u2019re proud to support LGBTQ+ students and are committed to creating a safe space where everyone can be themselves. If you ever experience discrimination or feel uncomfortable, please speak to a member of our property team. We will take it seriously and will act with care and discretion. You\u2019ll also find LGBTQ+ events, campaigns and partnerships throughout the year, helping to build visibility, understanding, and community.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"a032d190\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"a032d190-panel\" data-state=\"open\" id=\"a032d190-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>I\u2019m feeling lonely &#8211; what can I do?<\/strong>\u00a0<\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"a032d190-trigger\" id=\"a032d190-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Many students feel this way at times. You&#8217;re welcome to speak to us, we\u2019re always happy to chat. We also encourage you to join in with our events programme, where you can meet other residents in a relaxed and friendly setting. You\u2019re part of a community at Host, even if it doesn\u2019t feel that way yet.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"03cb105e\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"03cb105e-panel\" data-state=\"open\" id=\"03cb105e-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What if I\u2019m worried about a flatmate?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"03cb105e-trigger\" id=\"03cb105e-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>If you\u2019re concerned about someone else, please let us know. Even if you\u2019re unsure, we\u2019d rather you speak up. Our property team can then check in and offer support.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"36976a1d\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"36976a1d-panel\" data-state=\"open\" id=\"36976a1d-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I talk to someone in confidence?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"36976a1d-trigger\" id=\"36976a1d-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Absolutely. If you speak to one of our property team about a personal or wellbeing concern, it will be treated with sensitivity and confidentiality. We only share information if there\u2019s a serious risk to your safety or someone else\u2019s &#8211; your wellbeing comes first.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"7f6cb01d\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"7f6cb01d-panel\" data-state=\"open\" id=\"7f6cb01d-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Does Host provide access to emergency support?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"7f6cb01d-trigger\" id=\"7f6cb01d-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>In an emergency, always call 999 first. If you need urgent but non-life-threatening support, speak to our property team, we can help you contact out-of-hours services or local crisis teams, depending on the situation.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"97f01c6e\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"97f01c6e-panel\" data-state=\"open\" id=\"97f01c6e-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What if I\u2019m struggling with my mental health?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"97f01c6e-trigger\" id=\"97f01c6e-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We understand that university life can be tough. Our property team is trained to listen and help signpost you to access professional services through your university or local providers.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Rent, Contracts and Cancellations<\/h2>\n\n\n<div \nclass=\"wp-block-launchpad-blocks-accordion-group\" id=\"18861c95\" data-launchpad-accordion-group=\"\" data-is-multiple=\"false\">\n\t\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"a348dc2f\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"a348dc2f-panel\" data-state=\"open\" id=\"a348dc2f-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>How do I pay my rent?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"a348dc2f-trigger\" id=\"a348dc2f-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>You can pay online via our secure <a href=\"https:\/\/host-students.com\/my-account\/\">portal.<\/a> We offer flexible payment plans, including full payment upfront, termly or monthly instalments &#8211; check the relevant property page for details specific to your chosen location. Your payment schedule will be outlined in your agreement and is available to view via your online portal.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"6cced2fb\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"6cced2fb-panel\" data-state=\"open\" id=\"6cced2fb-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can someone else pay my rent for me?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"6cced2fb-trigger\" id=\"6cced2fb-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes. Parents, guardians, or sponsors can make payments through the <a href=\"https:\/\/host-students.com\/my-account\/\">online portal <\/a>or via a bank transfer, as long as they have your reference number. You\u2019ll still be legally responsible for the tenancy.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"3dafe318\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"3dafe318-panel\" data-state=\"open\" id=\"3dafe318-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What kind of agreement will I have?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"3dafe318-trigger\" id=\"3dafe318-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>It depends on which property you\u2019re staying in. Some of our properties use Assured Shorthold Tenancy Agreements (ASTs), while others use Licence Agreements. Don\u2019t worry &#8211; we\u2019ll let you know which one applies before you book and both are official contracts.&nbsp;<\/p>\n\n\n\n<p><strong>What\u2019s the difference between the two?<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A tenancy agreement usually means you have full control over your room. No one can come in without notice unless it\u2019s an emergency or essential maintenance.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A licence agreement is a bit more flexible and gives you permission to live in the room, but it might not offer the same level of legal protection as a tenancy.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Which one you get depends on the location and how the property is managed &#8211; not something you are able to choose yourself.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/host-students.com\/wp-content\/uploads\/2025\/10\/AST-Sample-AST-202526.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Sample AST<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/host-students.com\/wp-content\/uploads\/2025\/10\/Sample-Licence-Agreement-Host-2025.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Sample Licence Agreement<\/a><\/p>\n\n\n\n<p><strong>Is it legally binding?<\/strong>&nbsp;<\/p>\n\n\n\n<p>Yes! Whether it\u2019s an AST or a Licence, once you\u2019ve signed it, you\u2019re agreeing to stay for the full length of the contract and pay your rent on time. &nbsp;<\/p>\n\n\n\n<p><strong>Can I read the agreement before I sign it?<\/strong>&nbsp;<\/p>\n\n\n\n<p>Absolutely. You\u2019ll get a copy to look over before you commit. We recommend reading it carefully, and if there\u2019s anything you\u2019re unsure about, you can always ask us &#8211; or speak to your university\u2019s accommodation office or student advice team. You may want to get legal advice before signing if you are unsure of, or need any help understanding, what you are committing to.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"b42de73f\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"b42de73f-panel\" data-state=\"open\" id=\"b42de73f-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Do I need a guarantor?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"b42de73f-trigger\" id=\"b42de73f-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>You\u2019ll need a UK-based guarantor if you\u2019re paying in instalments. If that\u2019s not possible, some properties accept international guarantors alongside full rent up front or support from third-party guarantor services. Speak to us early to see what\u2019s possible.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"9527aeeb\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"9527aeeb-panel\" data-state=\"open\" id=\"9527aeeb-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What if I don\u2019t get my university place?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"9527aeeb-trigger\" id=\"9527aeeb-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We\u2019ve got you covered. If you don\u2019t get the grades you need and don\u2019t go to university, you can cancel under our No Place, No Pay policy. Just send us evidence (such as your UCAS notification) within the specified time limit and we\u2019ll release you from the contract.&nbsp;<\/p>\n\n\n\n<p><strong><mark class=\"has-inline-color has-mint-extra-color\">No Place No Pay Policy.<\/mark><\/strong><\/p>\n\n\n\n<p>We understand that plans can change, and sometimes things don\u2019t go as expected. Here\u2019s what you need to know about our No Place, No Pay policy.<\/p>\n\n\n\n<p>This offer is for prospective first-year undergraduate or postgraduate students applying to study in the UK for the 2025\/26 academic year. This applies to full-term, part-term, and semester-let accommodations.<\/p>\n\n\n\n<p><strong>What Happens if You Don\u2019t Get Your Place?<\/strong><\/p>\n\n\n\n<p>If you miss out on being offered a place at your chosen university or higher education institution, don\u2019t worry! Just send us confirmation from UCAS or your chosen institution within 48 hours of your results being published and we\u2019ll take care of the rest.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Proof of Results:<\/strong>&nbsp;Please email us your proof (in English) of declined or deferred admission to the relevant site email address within the required timeframe. This can be a rejection letter from the university or a UCAS confirmation.<\/li>\n\n\n\n<li><strong>Voluntary Withdrawal:<\/strong>&nbsp;If you decide to withdraw from your course or university on your own, the usual cancellation policy will apply.<\/li>\n\n\n\n<li><strong>Course Cancellation:<\/strong>&nbsp;If your course is no longer running, reach out to us. Depending on the details, we may be able to release you from your contract or help you relocate to another Host accommodation near an alternative course, if applicable.<\/li>\n\n\n\n<li><strong>University Decisions:<\/strong>&nbsp;If your offer is withdrawn by the university due to disciplinary or personal reasons, you\u2019ll remain responsible for any contractual charges, and the usual cancellation policy will apply.<\/li>\n\n\n\n<li><strong>Late Enrolment or Exam Re-sits:<\/strong>&nbsp;If you miss your enrolment date or need to re-sit exams due to circumstances beyond your control, we may be able to release you from your contract. Here\u2019s what to keep in mind:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.<\/li>\n\n\n\n<li>If you haven\u2019t collected your keys, you\u2019ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.<\/li>\n\n\n\n<li>If you\u2019ve already moved in, you\u2019ll be liable for rent from the tenancy start date until an agreed release or cancellation date.<\/li>\n\n\n\n<li>Final decisions rest with the landlord, and while we\u2019ll do our best to provide them with the necessary information on your behalf, they\u2019re not required to approve a release or relocation request if your place at university is cancelled.<\/li>\n<\/ul>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li><strong>Refund Process:<\/strong>&nbsp;Once we verify your documentation and confirm it meets the terms, we\u2019ll cancel your agreement and refund any rent owed to you, assuming all timings were followed.<\/li>\n<\/ol>\n\n\n\n<p><strong>Important Note<\/strong><\/p>\n\n\n\n<p>We can only accept a cancellation under these terms up and until 7 days before your tenancy start date at the latest, and if we receive the required evidence within 48 hours of it being published. If you\u2019re unable to provide the required evidence on time, the standard cancellation terms will apply.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"69dad188\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"69dad188-panel\" data-state=\"open\" id=\"69dad188-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I cancel my booking?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"69dad188-trigger\" id=\"69dad188-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We understand things can change. Depending on the reason and when you tell us, you may be eligible to cancel &#8211; especially if your visa or course is affected. Please check our <a href=\"https:\/\/host-students.com\/wp-content\/uploads\/2025\/10\/Booking-Cancellation-Policy-Updated-for-2024-25-Onwards-All-Sites-England-and-Wales-1.pdf\">cancellation policy<\/a> or contact the property team for help.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"48445716\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"48445716-panel\" data-state=\"open\" id=\"48445716-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What if I want to leave early?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"48445716-trigger\" id=\"48445716-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Our contracts are for a fixed term, but if you want to leave before it ends, you\u2019ll need to find a replacement tenant. We\u2019ll help you through the process, but until a new tenant is found, you\u2019ll remain responsible for rent.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"231b6753\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"231b6753-panel\" data-state=\"open\" id=\"231b6753-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I rebook for next year?<\/strong>\u00a0<\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"231b6753-trigger\" id=\"231b6753-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes! We offer early-bird rebooking and returning student discounts at many locations. Rebooking opens partway through the academic year \u2013 our property team will be sure to let you know when bookings open, you just need to make sure you don\u2019t miss out on your room!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">International Students<\/h2>\n\n\n<div \nclass=\"wp-block-launchpad-blocks-accordion-group\" id=\"2a37aa9e\" data-launchpad-accordion-group=\"\" data-is-multiple=\"false\">\n\t\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"64df3edd\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"64df3edd-panel\" data-state=\"open\" id=\"64df3edd-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I book a room if I live outside the UK?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"64df3edd-trigger\" id=\"64df3edd-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes, you can book online from anywhere in the world. All documents and payments can be handled digitally and we\u2019re here to support you every step of the way.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"bd4afde3\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"bd4afde3-panel\" data-state=\"open\" id=\"bd4afde3-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What documents will I need to book?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"bd4afde3-trigger\" id=\"bd4afde3-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>You\u2019ll usually need a passport or photo ID, your university offer letter and your home address. If you\u2019re unsure, just get in touch and we\u2019ll walk you through it.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"f8a286d7\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"f8a286d7-panel\" data-state=\"open\" id=\"f8a286d7-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What happens if I don\u2019t get my visa?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"f8a286d7-trigger\" id=\"f8a286d7-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>If your visa is refused, you can cancel your booking under our No Visa, No Pay policy. Just send us official evidence of your visa refusal, and we\u2019ll process the cancellation.&nbsp;<\/p>\n\n\n\n<p><strong><mark class=\"has-inline-color has-mint-extra-color\">No Visa No Pay Policy.<\/mark><\/strong><\/p>\n\n\n\n<p>We\u2019re here to support international students as you plan your studies in the UK for the 2025\/26 academic year. If your visa plans don\u2019t go as expected, here\u2019s everything you need to know about our&nbsp;<strong>No Visa, No Pay<\/strong>&nbsp;policy, which applies to full-term, part-term, and semester-let accommodation.<\/p>\n\n\n\n<p><strong>What Happens if Your Visa Isn\u2019t Approved?<\/strong><\/p>\n\n\n\n<p>If your visa application isn\u2019t approved, we\u2019re here to help. Simply send us proof of the visa refusal as soon as you can (within 48 hours of finding out, and no later than 7 days before your tenancy start date). Here\u2019s how it works:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Proof of Visa Rejection<\/strong>: Please email us written confirmation (in English) of your visa rejection to admission to the relevant site email address within the required timeframe. We\u2019ll only accept official written confirmation of the visa decision.<\/li>\n\n\n\n<li><strong>Missed Deadlines<\/strong>: If the required proof isn\u2019t provided by the deadlines, we\u2019ll apply the usual cancellation terms, and you\u2019ll remain responsible for any rent charges.<\/li>\n\n\n\n<li><strong>Refund Process<\/strong>: Once we receive and verify the visa rejection proof within the specified timeframe, we\u2019ll cancel your booking and refund any rent payments in full within 28 working days.<\/li>\n\n\n\n<li><strong>Pending Visa Applications<\/strong>: If your visa status is still pending within 7 days of your tenancy start date, let us know. We\u2019ll do our best to hold your room, though this will depend on availability and our team\u2019s discretion.<\/li>\n\n\n\n<li><strong>Responsibility<\/strong>: You\u2019ll need to keep track of your visa status and keep us informed throughout the process to avoid any misunderstandings or unexpected charges.<\/li>\n\n\n\n<li><strong>Voluntary Visa Cancellation<\/strong>: If you choose to cancel your visa on your own, the usual cancellation policy will apply.<\/li>\n\n\n\n<li><strong>Visa Termination Due to Conduct<\/strong>: If your visa is terminated due to conduct or legal issues, you\u2019ll remain responsible for any contractual charges, and the usual cancellation policy will apply.<\/li>\n\n\n\n<li><strong>Visa Cancellations During Your Stay<\/strong>: If your visa is cancelled or terminated after you\u2019ve moved in, you must notify us within 48 hours. Here\u2019s what to keep in mind:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.<\/li>\n\n\n\n<li>If you haven\u2019t collected your keys, you\u2019ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.<\/li>\n\n\n\n<li>If you\u2019ve already moved in, you\u2019ll be liable for rent from the tenancy start date until an agreed release or cancellation date.<\/li>\n\n\n\n<li>Final decisions rest with the landlord, and while we\u2019ll do our best to provide them with the necessary information on your behalf, they\u2019re not required to approve a release request solely due to visa issues.<\/li>\n<\/ul>\n\n\n\n<p><strong>Important Note<\/strong><\/p>\n\n\n\n<p>We can only accept a cancellation under these terms up and until 7 days before your tenancy start date and if we receive the required evidence within 48 hours of it being published. If you\u2019re unable to provide the required evidence on time, the standard cancellation terms will apply.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"9122ffb1\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"9122ffb1-panel\" data-state=\"open\" id=\"9122ffb1-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What support is there when I arrive?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"9122ffb1-trigger\" id=\"9122ffb1-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We know moving to a new country is a big step. Our property teams are friendly, knowledgeable and ready to help you settle in. We often run welcome events, local orientation and socials so you can get to know your new city and flatmates.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">For Parents and Guardians<\/h2>\n\n\n<div \nclass=\"wp-block-launchpad-blocks-accordion-group\" id=\"1afba3b8\" data-launchpad-accordion-group=\"\" data-is-multiple=\"false\">\n\t\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"5fc241b5\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"5fc241b5-panel\" data-state=\"open\" id=\"5fc241b5-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Why choose Host for my child\u2019s student accommodation?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"5fc241b5-trigger\" id=\"5fc241b5-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We\u2019ve been providing student accommodation for nearly 30 years. Our properties are purpose-built for students and designed to create a safe, inclusive and supportive environment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"75b25fbd\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"75b25fbd-panel\" data-state=\"open\" id=\"75b25fbd-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I talk to someone about my child\u2019s booking?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"75b25fbd-trigger\" id=\"75b25fbd-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes, of course &#8211; but due to data protection, we\u2019ll need your child\u2019s permission to discuss any specific details. They can grant this when they book or give consent in writing at a later stage.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"b57d8f6e\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"b57d8f6e-panel\" data-state=\"open\" id=\"b57d8f6e-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>How do you support students living away for the first time?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"b57d8f6e-trigger\" id=\"b57d8f6e-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>We know it\u2019s a big step. Our staff are trained to help with everything from maintenance issues to wellbeing concerns. We aim to create an environment where students can thrive independently &#8211; but never feel alone.&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"e50290f5\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"e50290f5-panel\" data-state=\"open\" id=\"e50290f5-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>How do you keep students safe?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"e50290f5-trigger\" id=\"e50290f5-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Safety is a top priority. All of our properties have secure entry, CCTV, fire safety measures and trained staff on-site. We also run regular checks and drills to make sure everything is working as it should.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"5cdbb900\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"5cdbb900-panel\" data-state=\"open\" id=\"5cdbb900-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>What support is available if students need help?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"5cdbb900-trigger\" id=\"5cdbb900-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Our on-site property teams are trained in wellbeing and mental health first aid. They\u2019re not just there for maintenance &#8211; they\u2019re there to support your child through the highs and lows of student life. We also have strong links with local and university support services.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-launchpad-blocks-accordion\" id=\"4073dbef\" data-launchpad-accordion=\"\" data-is-initially-open=\"false\">\n\t<h2>\n\t\t<button aria-expanded=\"true\" aria-controls=\"4073dbef-panel\" data-state=\"open\" id=\"4073dbef-trigger\" class=\"accordion-header-button\">\n\t\t\t<span class=\"accordion-header-button-text\"><strong>Can I help pay or act as a guarantor?<\/strong><\/span>\n\t\t\t<div class=\"accordion-header-button-icon-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"accordion-header-button-icon\"><use href=\"https:\/\/host-students.com\/wp-content\/themes\/host-students\/dist\/images\/sprite.svg?version=6#chevron-down\"><\/use><\/svg><\/div>\n\t\t<\/button>\n\t<\/h2>\n\t<div role=\"region\" data-state=\"open\" aria-labelledby=\"4073dbef-trigger\" id=\"4073dbef-panel\" class=\"accordion-panel\">\n\t\t<div class=\"accordion-panel-inner-wrapper\">\n\t\t\t\n\n<p>Yes &#8211; many parents and guardians do. You can act as a guarantor if you\u2019re UK-based and you\u2019re welcome to pay rent instalments via the student\u2019s <a href=\"https:\/\/host-students.com\/my-account\/\">online portal.<\/a>&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Got a question about living with Host student accommodation? You\u2019re in the right place. We\u2019ve gathered answers to the most common questions about booking, payments, contracts, and life in our UK student accommodation.<\/p>\n","protected":false},"author":7,"featured_media":42,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/narrow.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1288","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Our Frequently Asked Questions &amp; Answers | Host Students<\/title>\n<meta name=\"description\" content=\"Want to know about living at our student accommodation deposits, safety and payments? 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